FAQs

We are a US based company. All our products are tastefully curated and sourced directly from the artisans. We want to make Cashmere affordable, maintaining quality and sustainability.

Maker is a person that makes or produces something. Our weavers gave us the first product that we started with which are woven stoles hence the name. The name is also a nod to God (the maker) who has paved a path of a larger plan for us.

Most of our products are available in on our website www.makersweave.com, as well as other sales channels like Amazon, Facebook Marketplace, or Instagram.

Our customer experience team is happy to answer any product related questions or provide order information. Email us at info@makersweave.com or You can also use “click to chat” function on our website to connect with us.

Cashmere wool comes from the cashmere goat. These goats are found across the Himalayas where temperatures can drop to -30°C and their freezing cold habitat means that they grow an incredibly thick, warm coat. Cashmere is closely connected with the Kashmir shawl, the word "cashmere" deriving from an anglicization of Kashmir when the Kashmir shawl reached Europe in the 19th century from Colonial India.

Modal is a semi-synthetic and breathable material produced without most of the wasteful and harmful processes from the beech trees. A somewhat complex purification process converts the wood chips into the cellulose that becomes the fabric.

Soft and warm collection is a blend of wool and silk fabric. The collection contains 92% of Merino and 8% Silk. They are lightweight enough for spring and summer, but with enough heft to keep you warm in the cooler days.

Kani is one of the oldest and most beautiful form of art on Cashmere. The craft of Kani weaving uses small sticks of wood called ‘Kanis’. It is an intricate art of weaving vibrant floral and paisley motifs on a neutral and earthy base. It is truly a regal piece of art.

The word Jama means ‘a robe or shawl’ and War means ‘Yard’ (the measuring unit. Jamavar weave is an intricate pattern completely woven into the fabric which gives a rich and distinctive look.

These are unique patterns created in gold or silver metal thread giving a lustrous effect on color bases giving the stoles a rich sheen.

We have a no refund policy; all sales are final. However, we are ready to hear back from you if you are not satisfied with our product. Please do not hesitate to chat with us using WhatsApp.
Note: To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You will also need the receipt or proof of purchase. To start a return, you can contact us at info@makersweave.com. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@makersweave.com
Damages and issues - Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

It can take about 10 business days. You can always find your tracking info by visiting the Shipping Confirmation email that we send when your order ships. Friends in Alaska, Hawaii, and U.S. Territories: you may see shipment windows of up to 4 weeks.

We currently ship to the U.S., Canada. If you live elsewhere, please contact us, and we will be happy to provide you with a custom shipping quote. International shipping costs and times vary based on destination and are shown at the time of checkout. Your shipping confirmation has a tracking link. If you cannot find it, or if you think there is a problem with your package, simply email us and we will chase it down.

We are excited to be offering free shipping on orders over $25.

Yes, expedited shipping delivery time is 1-2 business days for a $25 fee. Exact rates are shown at the time of checkout.

We accept Visa, MasterCard, American Express, and Discover. We also accept PayPal.

Most orders are shipped through the U.S postal service and get to you in 8-15 business days. You can always use our WhatsApp chat or email us at info@makersweave.com and we will do everything we can to help.

We recommend dry cleaning.

Modal is hand washable as well as machine washable in a cold wash. A cold wash will also help prevent any shrinking. If you must use a dryer, use a low to medium high temperature. Ironing is generally not a problem for modal. Do not bleach.

We do not offer gift wrapping. However, all stoles and scarves, in a gorgeous gift bag.

We recommend that you place a separate order for each gift recipient address.